FAQ - BEFORE GRADUATION

What is a Portrait Session and what does it cover?

A Portrait Session is the time you spend with our professional photographer. Your photographer will take a range of different shots and poses of the graduate by themselves as well as extra shots with family and friends.

Why should I pre-book my portrait session?

Pre-booking online saves time. Simply print or screenshot your booking confirmation and present at our photography studios to have your photos taken.

Do I get a specific appointment time when I book my portrait session?

No, due to time constraints, we can’t book in a specific time for your sitting. We suggest pre-booking online to save time, but if you choose to book on the day make sure you arrive as early as possible to register at our customer service desk and have your studio portraits taken.  Please note that photography studios are open 2 hours prior to your ceremony and we are happy to provide sample testamurs so you can have your photos taken prior to the ceremony.

Can I get my photos taken before/after the ceremony?

You are strongly encouraged to have your studio photos taken PRIOR to your ceremony. You can proceed to the photography area as soon as you have your gown. Our studios close (temporarily) strictly 30 minutes before the ceremony commences.

Do I need to make a booking to get my stage photographs?

No. we take a photograph of every single graduate. A photo of every graduate is available to view and purchase immediately after the ceremony. To save time on the day click here to pre-book online.

When do I receive my pre-booked stage image or video? 

These items will be available to collect immediately after the ceremony. If you forget to collect these items, we will need to charge a postage fee to send the items after graduation. 

FAQ - AFTER GRADUATION

How do I view my photos online?

1. Visit racgp.reedgraduations.com.au
2. Click on the ‘View/Order portrait images’ circle.
3. Enter your 'G' reference code from your studio session booking and then click GO.
4. Your images will appear in a slide show format. Use the arrows to scroll through the images. 

If you receive the message “Sorry, please try another code”, your photographs may still be uploading. Please allow 5 business days from graduation day for the images to be available to view. If you continue to have trouble after this period, please contact our staff at hello@reedevents.com.au 

How do I order my photos online?

1. Visit racgp.reedgraduations.com.au
2. Enter your 'G' reference code from your studio session booking and then click GO.
3. Your images will appear in a slide show format. Click ‘order photos’ to start your order.
4. Choose from the three options above the image: ‘Select a print’, ‘Select a canvas’ OR ‘Select a digital copy’. 
5. Use the side arrows to click through to your desired image. (There are artistic effects and framing options available underneath the image.) 
6. Click ‘add to cart’. You can then choose to continue selecting more photographs, or continue to checkout.
7. If you haven’t already done so, you will need to create an account with us. This way we can save your shipping address and contact details for any future purchases.
8. Follow the prompts to checkout. A receipt will be emailed as confirmation.

How do I download the Digital Pack?

1. Go to our website and login to your account. 
2. Then click 'My Account' in the top right corner and then "My orders" from the drop-down menu. 
3. Find your order and click the 'Download' button beside your order with the Digital Pack. 
4. Then you will see a 'Download' button next to the sample image on the right-hand side.
5. From this link you will be able to save the images to your computer. The images can be downloaded multiple times, if necessary.

Having trouble? Please ensure you click the ‘View’ button beside your Digital Pack order. If you have any questions or problems, please contact our staff at hello@reedevents.com.au. 

How do I view and purchase my stage photos online?

1. Visit racgp.reedgraduations.com.au.
2. Click on ‘View/Order Stage Images’.
3. Select the date and time of your ceremony. Click GO. 
4. This will show everyone who crossed the stage. Select your image and then your preferred format (print/digital, etc.)
5. Click ‘add to cart’ and follow the prompts to checkout. 

How long before I receive my order?

Reed Graduation Services are dedicated to providing only the absolute highest level of quality. Your printed images will be thoughtfully re-touched, carefully packaged and delivered to your door or post office approximately 4 weeks after ordering.  Digital images are available online instantly after you place your order. Framed images can take up to 6 weeks due to the nature of creating custom frames.

Can my order be delivered overseas?

Yes, we deliver the majority of our products worldwide. At this stage we do not offer international shipping for framed photographs. 

How is my order sent?

Your order is sent via Australia Post and is packaged securely to avoid any damage.

What is a canvas print?

A canvas print is a photograph printed on textured artist canvas rather than traditional photo paper. Canvas is a high-quality material that gives a similar effect to a painting.  Your canvas will arrive rolled in a heavy duty packing cylinder.

Price List

To view our photography price list please click here. All prices are quoted in AUD Australian Dollars.

Postage

Digital items do not attract a postage fee.

For physical items, the postage fee ranges from $15 - $30 within Australia. Overseas postage is calculated based on the product item and destination.